You are required to read/review the Policies (top menu) for a full understanding of our commitments, services, and requirements.
Payments
Will SPED perform "cash on collection" type pick-ups?
Yes our team can receive payments on collection. Payments would be recorded and a payment receipt for will be sent via email.
What information I need to enter in order to generate an estimate or the actual cost?
For the system to give you an accurate cost, you need to enter, shipment mode, shipment type, value, size, weight and proper sender and receiver addresses.
Where and or how can I calculate shipment cost?
Once you enter the portal, a calculator is available for you to calculate shipment costs.
Can I pay my SPED bill online?
Yes, SPED offers multiple online payment options which can be paid via debit or credit card, simply indicate to our accounts or support team your desire to make an online payment and we will include a payment link for your invoice.
How are funds paid to me?
We remit once per week for the previous delivery cycle directly to your bank account.
What payment methods do we accept for COD?
Cash, Linx, Debit Card, Credit Card, Cheques, Online Payments.
How do I get the money from COD transactions completed by SPED?
Remittances are deposited directly into your bank account at no extra cost to you. Please see the COD section of our logistics service terms and conditions.
Service
Does SPED check/open my packages?
SPED does carry out random inspections of packages to ensure compliance.
Will SPED collect an item from a client on my behalf?
Yes SPED offers collection from any area we service and will deliver to you.
What is the best way to integrate customers (on my website) into my SPED account?
We currently offer multiple integrations into customers’ websites, inclusive of APIs and Widgets. For Retail businesses, we strongly recommend the use of our API or our ready to integrate options for Shopify and WooCommerce based webstores.
Can I import seeds?
We’re aware that certain restrictions for importing seeds have been lifted recently in Trinidad and Tobago. Some customers have previously acquired licenses for such. It’s best however that you contact us before proceeding to purchase seeds. There’s no duty and vat on cabbage seeds for example or any other vegetable seeds.
Does SPED deliver perishable items?
At this time, we cannot facilitate the delivery of items that require refrigeration or same day delivery.
Can SPED facilitate international deliveries?
We can facilitate international deliveries inclusive of door to door service in some countries. Please contact us with the details and our team will advise you accordingly.
How do I sign up for your services?
Kindly click here to register for our services.
Are there any costs associated with registering or having account with SPED?
There are no registration costs or account maintenance costs with SPED.
Do you offer Consolidation service?
Yes, we can consolidate your Domestic and International shipments. Please contact us with the details and our team will advise you accordingly.
Does S.P.E.D. ship internationally?
Yes, we currently offer both import and export services. Send us a message here to learn more
Are there any areas S.P.E.D. Ltd. doesn’t deliver to?
Yes, there are a few areas we do not deliver to. This is to ensure the safety of our couriers and any package that will be on-board our vehicles.
What if S.P.E.D. Ltd. doesn’t deliver to my area?
S.P.E.D will gladly work with customers to deliver to an alternative area.
What if my package is bigger than the size limit but lighter than the weight limit or vice versa?
Our weight and size limits help us determine which vehicle is best suited for your delivery. Please refer to our Policies page under the section “size and weight limits” for an idea of any additional costs that may be incurred.
What if my package is heavier and bigger than the size limits stated for Standard Express Deliveries?
We will calculate the cost for delivery based on the higher charge.
Eg. Volumetric charge is $15.00 additional and the Weight Charge is $15.50, we will utilize the Weight Charge
What happens if my package was not delivered?
We will inform the sender that the package was not delivered and the reason why.
The Sender can then choose to:
- Have us re-attempt the delivery again or
- Have the delivery cancelled.
What does S.P.E.D. mean?
S.P.E.D. is an acronym for Special Packages Express Delivery.
Delivery / Shipments / Tracking
How long will it take for my delivery to arrive at my location? - does the answer also account for international deliveries as well as Tobago?
We offer delivery service in most areas within 1-2 Business days. Most rural areas and Tobago we ask for a maximum of 4 business days. Delivery times for international deliveries would vary by country.
Does SPED notify my clients of an incoming package, and if yes, how?
Clients can be notified via email or text message of an incoming package. To utilize this service, your client’s email, mobile phone number (including country code) and all receiver address fields must be included in the order. Please review full details on this in the T&Cs.
Is there a fee for "failed" deliveries?
Yes, SPED charges 50% of the delivery charge if the failed delivery is to be reattempted and 100% of the delivery charge if SPED is to return the package to the sender.
Is there a tracking number for your deliveries?
Each order you process has a unique tracking number and tracking link generated which you can share with your customers for complete tracking.
Do you provide live tracking?
We do offer live tracking for both collection and delivery. Email addresses need to be included to benefit from this service.
Do you provide packaging for deliveries?
We do offer packaging, from Mailers to Watch Boxes, Shipping Boxes and Organza Bags.
Registration
Is there a subscription fee?
There are no subscription fees of any kind.
